Improve productivity, boost employee performance and as a result, achieve business goals. Read the eBook. You can trust that the right people are scheduled at the right time and maintain the focus on the needs of the customers. Our modern, cloud-based interface is optimized to make common tasks easy.
We understand the importance of making an interface that is familiar and intuitive. Our seamless interface supports all the capabilities you need while delivering an enhanced experience. Are you ready for streamlined visualizations that allow workforce managers to see all they need without toggling screens? With workforce management solutions from Verint, you can have flexibility, ease, and empowerment without sacrificing customer experience or operational efficiency.
Generate increased productivity and satisfaction by employing workforce management tools built to simplify WFM and improve the employee and customer experience. We get it. Life is more complicated than ever.
Now, employees demand more flexibility to balance their busy lives with their work responsibilities. Our Workforce Management software includes mobile apps for agents and supervisors.
Within these, employees can manage their schedules while on the go. Agents are empowered to quickly make schedule adjustments from their devices with automated approval rules. Verint Workforce Management includes:. Verint offers purpose-built workforce management functionality for back-office operations and branches , such as activity-based scheduling.
Scheduling in the back office focuses resources on specific production activities for blocks of time that align with work arrivals, volumes and deadlines.
Our workforce management tool enables smarter scheduling. Backlog and Ageing — A WFM system must account for volume and age of work in the backlog to prioritize how resources spend their time. Let a workforce management system efficiently keep track of this information for you. Robust Labor Modeling and Position Planning — Retail bank branches and distributed service centers must factor in many role types, regional float pools, and roaming specialists who cover multiple locations.
Workforce management solutions can handle all of these factors to ensure you plan accurately with all variables in mind. With the cloud-based Verint Workforce Management, you enjoy a more secure, powerful, and reliable experience. Advantages of our cloud offerings include:. Adapt faster in times of change. Seamlessly provide your customers with the right experience at the right moment on their channel of choice. Gain a cohesive view of interaction data across data silos created by the growing number of communication and collaboration platforms.
Verint Systems Inc. Building enduring customer relationships requires you to …. Orchestrate Journeys with Connected Experiences. Empower the Organization with an Open Platform.
Connect Work across the Enterprise. Explore Customer Success Stories. Rewire Your Organization Connect workforce silos. Differentiated Experiences at Scale Listen deeply to every touchpoint. Science of Customer Engagement Customer data-driven innovation. Why Verint. Our Approach Drive enduring customer relationships by connecting work, data and experiences across the enterprise. Meet increasing consumer interactions and demands Deliver differentiated experiences at scale Connect to an ecosystem of solutions and partners Learn More.
Workforce Engagement Balance automation and the human touch. Empower the new workforce of human and bots Enable connected work across silos Drive real-time work Learn More. Customer Success Support. Voice of the Customer Analytics Enterprise Intelligence Solutions Implementation Provide the expertise needed to roll out your solution effectively. Consulting Provide increased value through process improvements, best practices, and managed services for workforce optimization, actionable intelligence, and capital deployment.
Customer Support Includes an array of support options to help ensure smooth, ongoing use of your software solution. Video and Situation Intelligence Security Intelligence Solutions Support Plans Nextiva Service and Support Plan offers three comprehensive plans designed to help organizations scale more effectively, improve performance, and optimize applications throughout and beyond the enterprise.
Professional Services Transform security infrastructure through a unique consulting methodology from Verint. Our team will help design the ideal system, provide support for implementation, and offer ongoing maintenance. Technical Support.
Professional Knowledge Services Verint Professional Knowledge Services are provided by industry leading intelligence and operational experts who combine their operational and technical knowledge to maximize the extraction of Actionable Intelligence.
Support Verint provides system integration and expert services for more seamless deployment, efficient operation, and productive results. Public Safety Security Intelligence Solutions Implementation Provide the expertise needed to roll out your solution effectively. Consulting Provide increased value through process improvements, best practices, and managed services for workforce optimization, actionable intelligence, and capital deployment Educational Services Certification A comprehensive curriculum addressing a broad range of technical proficiencies.
Verint University High-quality learning programs for Impact end users, administrators, and support staff. Enterprise Workforce Optimization Enterprise Intelligence Solutions At Verint, we forge alliances across the globe to extend the reach of our solutions across contact center, trading floor, branch, and back-office operations environments.
Our solutions help organizations worldwide — large and small — uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.
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