Front office sop download

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Harry Singh Follow. Front office operation. The back office. Customer Care. Impact of Technology in Hotel Industry. Standard Operating Procedure For Hotels. Customer relationship management in Hotel Industry.

Related Books Free with a 30 day trial from Scribd. Related Audiobooks Free with a 30 day trial from Scribd. Front office SOP 1. Dangling earrings are a big no. No dangling bracelets to be worn. No flashy watches. If the guest is checking in the hotel than proceeds with registration process, ensure you take the guests ID or Passport Copy for registeration.

If guest is a visitor then escort him to his destination 4. Responsibility : Front Office Staff S. How may I assist you? Singh 7. Singh to the guest relations and request her to escort Mr. Singh, my guest relations Ms. Bhumika will escort you to your room. Singh to the reception 5.

Singh checking in 6. Chaddha approaches the reception 5. Chaddha 7. Chaddha and will request him only for his signature as she already has the details of Mr.

Chaddha being a repeated guest 8. Chadda to the guest relations and request her to escort Mr. Chadda to his room. Chadda, my guest relations Ms. Chaddha to the reception 5. These procedures when compiled step by step, can prove to be an excellent learning material for training the newly joined staff in a short period of time.

Have an informal conversation with the guest as, "Mr. Do you need an airport transport? If the guest is leaving the hotel immediately after check-out, then bring the luggage to the lobby. If the guest prefers by cash or by card, then insist to pay the part of cash in advance against booking charges or credit card details of the guest.

Inform about reservation with the guest name, contact number, accommodation type required, payment method, and confirmation number. Most hotels facilitate their guests to set automatic wakeup call using their phones or televisions.

The housekeeper must ensure that the printed instructions about setting an automatic call are kept handy and visible. Even if the guest has set up an automatic call, it is the responsibility of the front office staff to give a manual wakeup call to the guest to avoid any chances of inconvenience.

The process of checking out generally is initiated by the guest. The guest calls up front office and asks to keep the bill ready. Inform the guest about e-mail for cancellation charges.

Send the cancellation charges plus cancellation number to the guest by e-mail. The front office staff needs to manage at least two sets of the keys. This recording process is called posting. Posting is done consecutively in the order of transactions on a given date.

Hotel Room Inventory Making room inventory is a continuous process in any hotel industry. Room inventory is maintained for housekeeping purpose. In fact this term is used to determine how many rooms are errantly in the hotel for date. It should home to make regular communication with Housekeeping, Maintenance and Sales department.

Source of Hotel Guest Reservation Guest reservation in hotel is down through many sources. From anywhere of the world the traveler can make reservation to they Systems have computerized network system.

Tour Operator Tour operators comprise of package tour programs and sell these package in large number all one the world. Tore deal with hotels. Tour operators cooperate with hotels or air vies in order to include there services in their tour package. Travel Agent Travel agent are retailers they reserve commission from the tour operator for selling their tour package. Travel agent also promote hotel accommodations.

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